FAQ

  • I sent you an email. How long before I get a reply to my email enquiry?

    We endeavour to answer all emails within 1-2 business days. We are always more than happy to respond to order inquiries.

  • Why do I need to sign up for an account in order to place an order?

    Signing up for an account with SOS allows you to keep track of your order, as well as the ability to view your previous orders placed with Innoxa. It also allows SOS staff to quickly search and reply to any queries you may have about your order.

  • How secure is my credit card information?

    Your credit card payment will be conducted directly via the Payment Express payment facility over a Secure Socket Layer (128 bit SSL) connection. Innoxa does not store Credit Card information, or have access to your Credit Card details. Any payments made to this website will appear on your credit card statement as Heritage Brands.

  • Where can I find ingredients lists for all SOS products?

    SOS skincare products have all ingredients printed on the back of the packaging. Colour products are listed on an ingredient list on the stand. If you require specific information about the product, please contact SOS.

  • How do I locate my nearest SOS stockist?

    To enquire about your nearest stockist please click here to visit our stockists page

  • What is SOS’s returns policy?

    Please refer to our Returns Policy to learn more.

  • Is SOS Australian owned and operated?

    Yes, SOS is an Australian owned company and is operated in our office, situated in Springvale, Victoria, Australia.

  • Are SOS Products allergy tested?

    All SOS products are dermatologically tested. Products that state that they are “Dermatologically tested,” are tested to ensure that they do not cause skin irritation upon their use. It is advisable that customers with allergies; read the ingredient labels, patch test the product prior to use, and consult their doctor if they are concerned.

  • I am a retailer, how can I find out more information about stocking SOS products?

    Please feel free to contact our Customer Service Department on 1300 650 981 to find out more from the Sales Representative in your area. We are more than happy to answer any of your queries and discuss the opportunity with you.